By: Bruce Cerullo, CEO
As the dutiful son of a proud, reasonably healthy, but aging 83 year old, I have had the pleasure of accompanying my Dad on many doctors’ visits. Yesterday, we visited an orthopedic surgeon's office. In the exam room with him I witnessed “CPOE” in action – Yikes!
First the set up: the doctor is a young, highly regarded surgeon at a top ranked practice affiliated with a leading Boston hospital. His practice has very recently deployed eClinincalWorks, which seamlessly interfaces Mckesson’s RIS System. Before the doctor came into the room, his Medical Assistant brought my father’s EMR up on the screen and loaded his CT Scan disc onto the desktop … everything was teed up for the doctor.
When the doctor entered the room, he consulted the main screen for an overview of my father’s record and began an examination of my Dad’s foot – so far so good – but then, the physician’s “meaningful use” began to deteriorate quickly. As he returned to the computer to review past records, he had severe difficulty navigating the file and could not advance the images on the CT scan. Frustrated, he left the room and asked his assistant to “fix it.” She sheepishly took stock of the situation, hit the escape key a couple of times, and pronounced it "fixed." She then served as his computer navigator; a role that included entering his notes and orders for him!
After the doctor left the room (under my gentle questioning) she admitted that a number of the doctors in the practice had been “too busy” to attend formal training and were doing their best to learn the application on-the-fly. The moral of this story: effective technology tools and their role in minimizing the inefficiencies of our healthcare system will only have a real impact if the clinicians truly embrace the change. I know you all already know this … I just feel better having stated the obvious!
Have you had a similar experience?