TRAINING CONSIDERATIONS
By Kris Galeszewski
Technical Requirements:
- Create User logons
- Create Network logons
- Printers: Build in the TRAIN domain and test
- Faxes: Build in TRAIN domain for printing of prescriptions and test depending if RRD server is
available for the domain.
- Will a scanner be available to train users on scanning of results? Will there need to be a PC with a
local install of the Cerner apps for scanning? If so, each fax machine will need to be tested prior to
training.
- Will the pc’s in the training center need to be built in WTS?
- Medical Record Publishing: will there be a would need to purchase a chart sever for TRAIN domain
- Redirect interfaces to the TRAIN domain for registrations, scheduled appointments, results
- Is the training facility complete (i.e. sufficient number of working pcs, printers)?
- Are all pcs loaded with the most current revision of software?
- What level of technical support will be available during training?
- In the unlikely event that the TRAIN domain is not available, what will be the back up plan for training?
- Have all training pcs been tested to verify that the users can log on to the system?
- Will users have access to TRAIN domain for practice purposes post training for remedial review of PCO?
Set up of patients in training domain:
- Standardized Naming conventions for training patients
- Determine the number of training patients to create.
- Determine and build the appropriate data necessary for training.
- Consider creating instructor patients that are populated with additional information.
- Register train patients to various locations. This will help facilitate instructing users on the
importance of selecting the correct patient encounter in the patient search window.
Administrative:
- Have accurate training documentation and exercises been developed?
- Have departmental Policy and Procedure guidelines been developed?
- Develop a Skill assessment/Proficiency test
- Develop Agenda
- Is there a plan to train users who were unable to attend any of the training sessions?
- Will help desk require training on PCO to facilitate issue resolution?
- Have future state process flows accessible during training.
Pre training course work:
- Windows training/Assessment
- Will participants have access to CBT for PCO or other Cerner applications for practice?
Post Training Considerations:
Develop a plan for post conversion, on-going educational needs including replacement training, continuing
education (with new software revisions), and ongoing system modifications
- Plan for system modifications: typically I have seen sites designate one day each week to implement
changes to the system. A Communication is then sent to the end-users notifying them of an impending change.
- What is the plan for resetting of passwords? Help desk involvement?