HELP YOUR ECLIPSYS SYSTEM HELP YOU!
By Lois Wright, RN, BSN
If I have a “freeze” or an error message that will not let me continue to work in Eclipsys, how can I shut
down Eclipsys without shutting down my entire computer and losing other applications I may have open as well?
The first thing you should know is that your Eclipsys application is launched by one of several servers
available to it at your facility. You, as a user, have no control over which server will launch the Eclipsys
application to your desktop—it is purely a random assignment. Although infrequent, it can happen that there is
a problem with a server that may cause Eclipsys to stop responding (a “freeze”). You can disconnect from the
Citrix server to resolve the freeze and then launch another Eclipsys session. In order to do this, your IT
department must make the Program Neighborhood Connection icon available on the Task bar. It may look like the
“Lego man” icon shown on the screenshot below, or have some other designation—check with your IT department.
[NOTE: If you have an error message that will not let you continue to work in Eclipsys, you can still
disconnect as described below; but this situation should be reported to Eclipsys for investigation.]
Notice the “Program Neighborhood” description when you hover your mouse over the icon
Right-click or double-click on the icon to open the connection center.
The Eclipsys servers will have a standardized name as determined by your IT department—check with that
department for the correct Eclipsys server names. Highlight the server from which you want to disconnect and
click “disconnect.” The highlighted Eclipsys session will disappear. [NOTE: If the server does not have the
Sunrise Ambulatory application under it, it means that server has failed to launch Eclipsys. You should still
disconnect from that server.] Once you have disconnected from the server, you can launch another session of
Eclipsys in the usual manner.
One final tip: if you are having consistent “freezes,” use the above steps described above when the Eclipsys
logon screen appears to see which server is attempting to launch Eclipsys to your desktop. If you find that you
are getting repeated “freezes,” you should call your IT department with the name of the server.
If you would like additional tips and tricks – please check our website at
www.getvitalized.com or call our corporate offices and we can get you in
touch with the right consultant to assist you. We can be reached at 610-444-1233.